Accomplished, results-oriented, and committed US Army Veteran professional with an active Top Secret Security Clearance, highly knowledgeable in computer repair and operating systems. Over 10 years’ experience in management, working with a myriad of technologies. Information Technology experience includes extensive training in identifying securityand privacy threats while addressing business vulnerabilities.TroubleshootingActive DirectoryTicketing SystemCall Center TriageiCloud, Virtual MigrationsLinux, CRMMicrosoft Windows, Mac OSX, iOSLocal & Network PrintingRemote Desktop UtilityMicrosoft Office 365 Wired & Wireless NetworkMultiple Antivirus SoftwareTCP/IP, LAN, WAN, VLAN, VPN, VOIP, PBX, Wi-FiLinemanCombat Life Save
EMPLOYMENT HISTORYACI Learning – San Antonio, TXMay 2021 – PresentComputer User Support Specialist – Training Internship •Installed and supported Windows OS including command line & client support while troubleshooting devices andresolving network issues•Ensured physical security & common attacks while securing the wired and wireless local network•Detected various types of compromises and have an understanding of penetration testing and vulnerabilityscanning conceptsSpectrum – Austin, TX,September 2013–September 2017Installation and Service Field Technician•Installed and serviced video, data and voice services networks •Communicated infrastructure maintenance and construction referrals•Corrected and reported infrastructure deficiencies resulting in 12% reduction of outages across the networkUS Army – San Antonio, TX October 2009 - PresentIntelligence Analyst•Established and maintained military computer networks deployed in field environments•Troubleshoot the given piece of machinery or equipment to correct malfunctions•Ensured equipment accountability, supply inventory upkeep, and unit inspection readiness•Sized opportunities to conduct training; dedicated to improving technical proficiency•Instigated proactive service orders for workstations and increased productivity
PLEASE RATE THIS TECH ON A 5 STAR SCALE, AND WRITE ABOUT YOUR EXPERIENCE WITH GEEKS ON REPAIR AND THIS PARTICULAR TECH.