Eric W. Tier 1 tech #ZR21 (flexlible schedule)
Computer Repair & Support TechHome Theater Install & TV Repair Tech
Eric W. Tier 1 tech #ZR21 (flexlible schedule)
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Anonymous
Email address:
tech@geeksonrepair.com
Cell phone #:
(530) 665-8173
Tech skills:
Technical Support RepresentativeAlorica - Longwood, FLSeptember 2020 to May 2021Provide technician support for the Dell AccountTake incoming calls for Dell Pro accountDetermine the issue for which the users are callingFix the issue on the phone, if Windows issue or schedule technician, if it was determined that there wasa hardware issue.Follow up and make sure the issue was solved with the customer.Close the cases, once determined issue was solved, or continue to work on the case to get resolved.Technical Support RepresentativeCenturyLink - Apopka, FLJanuary 2017 to June 2020ResponsibilitiesAnswer incoming service calls. Provide solutions to satisfy customers and protect the interests of thecompany. To make sure that I was adhering to my set schedule and following guidelines set forth bymanagement.AccomplishmentsMake sure the all my customers received the highest level of support I could provide. Program modems,determine if field techncian would need to visit. Interface with provisioning and customer service to getthe customer back in service.Skills UsedUse of windows , outlook and excel to fill out reports. use of internal billing system, diagnostics whiletaking incoming service questions.Dispatcher/Customer Service RepresentativeBrighthouse Networks - Orlando, FLMarch 2006 to February 2016Answer incoming calls, go over billing and servicesDispatch and route technicians on a daily basis.Process payments and provide solutions if customer wanted to upgrade or downgrade service.
Strive to provide the best service and positive result for the customer.Dispatched technicians to their jobs and build logs in the morning to keep them in same general areas.Receive calls from technicians and help them with any system issues and add/remove equipment so theycould complete their jobs in timely manner.Receive calls from technicians and assign any work if their service logs were done.Interface with field supervisors to apprise them of any system wide or technician issues that have comeup during the work day,Dispatch maintenance technicians to service outage areas, communicate with technicians for statusupdates.Update management on status of outagesFill out daily internal Outage Excel spreadsheet, including the time of outage, the solution, and thetechnicians names who worked the out
Educational Background:
Technical Support RepresentativeAlorica - Longwood, FLSeptember 2020 to May 2021Provide technician support for the Dell AccountTake incoming calls for Dell Pro accountDetermine the issue for which the users are callingFix the issue on the phone, if Windows issue or schedule technician, if it was determined that there wasa hardware issue.Follow up and make sure the issue was solved with the customer.Close the cases, once determined issue was solved, or continue to work on the case to get resolved.Technical Support RepresentativeCenturyLink - Apopka, FLJanuary 2017 to June 2020ResponsibilitiesAnswer incoming service calls. Provide solutions to satisfy customers and protect the interests of thecompany. To make sure that I was adhering to my set schedule and following guidelines set forth bymanagement.AccomplishmentsMake sure the all my customers received the highest level of support I could provide. Program modems,determine if field techncian would need to visit. Interface with provisioning and customer service to getthe customer back in service.Skills UsedUse of windows , outlook and excel to fill out reports. use of internal billing system, diagnostics whiletaking incoming service questions.Dispatcher/Customer Service RepresentativeBrighthouse Networks - Orlando, FLMarch 2006 to February 2016Answer incoming calls, go over billing and servicesDispatch and route technicians on a daily basis.Process payments and provide solutions if customer wanted to upgrade or downgrade service.
Strive to provide the best service and positive result for the customer.Dispatched technicians to their jobs and build logs in the morning to keep them in same general areas.Receive calls from technicians and help them with any system issues and add/remove equipment so theycould complete their jobs in timely manner.Receive calls from technicians and assign any work if their service logs were done.Interface with field supervisors to apprise them of any system wide or technician issues that have comeup during the work day,Dispatch maintenance technicians to service outage areas, communicate with technicians for statusupdates.Update management on status of outagesFill out daily internal Outage Excel spreadsheet, including the time of outage, the solution, and thetechnicians names who worked the out