kamran A. tier 1 tech #ZR 21 (available)Computer Repair & Support Tech
Home Theater Install & TV Repair Tech
kamran A. tier 1 tech #ZR 21 (available)
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Email address: firstname.lastname@example.org
Cell phone #: (972) 483-4812
Tech skills: Professional / Technical SkillsOver 20 years of experience in information technology, with the most recent assignments includeserving the full SDLC, by leading small to medium sized teams comprising of infrastructure, software,and or hardware resources. My go-getter approach drives me to achieve project milestones while continuously learning new things.I get enthused when presented with complexity in a time crunch. I like discovering business processes,or re-engineering existing ones to help achieve organizational/ program/ project objectives. Highly experienced and knowledgeable about Enterprise Information Technology Security and relatedData Exchange Protocols.Team-player and self-starter with experience serving in technical and Team Lead roles, primarily withinthe Technology Industry. Field Support Specialist, Proven track record of leading and completingcomplex software and network hardware roll-outs and implementations. Outstanding communicationskills coupled with superior teaming skills. Additional capabilities in:Experienced in capacity/ resource planning, gathering/ documenting/ validating the Business,Functional/ Non-Functional & System Requirements, Business Rules, Business and or systemsProcesses and the relevant Data flows/ needs/ mapping, risks, opportunities and efficiencies, trainingdocuments, Use Cases/ Epics/ Features/ User Stories, Wireframes/ screen mockups, using UML,SharePoint, JIRA/ Confluence, MS Office Suite & MS Visio.Assist with Gap analysis efforts between the legacy/ as-is & the to-be systems. Analyzing/ evaluating/mapping COTS (Commercial-of-the-shelf) solutions’ capabilities for to-be needs & mapping COTS’features, advising SMEs (Subject Matter Experts) on integration & User Experience needs for theProject life cycle, given the Time, Resource, & Cost constraints on concurrent projects. Advise theProgram, Project Teams on Change requests’ impact, effectively managing resistance to change/ideaSenior s/ technologies, exercising effective & efficient Change control, & Data Governance.Coordinate with vendors/ contractors; negotiating SLAs (Service Level Agreements)/ performancestandards. Facilitate meetings, creating meeting minutes/ follow-ups, JAD (Joint ApplicationDevelopment) & JRD (Joint Requirements Development) sessions, with Project Sponsors, Stakeholders& cross-functional technical/ non-technical audiences.A motivated team player, with exceptional interpersonal skills. Excellent listening, mentoring, &motivation skills helping Jr. Team mates for timely & efficient achievement of Project milestones &scope. A clear communicator, both verbally & in writing, interacting with Sr. / mid level audience,Project Governance/ Steering Teams & subordinates, whether technical or non-technical, by simplifyingthe assigned problems.SKILLS AND K
Educational Background: PROFESSIONAL EXPERIENCECentury21.Chicago ILReal Estate Analyst- BrokerOct 2019- PresentGenerating leads and setting up meetings through consistent phone prospecting, networking, and researchCreating property setups, helping to coordinate the marketing process and initiative, Negotiating dealsWorking knowledge of construction terminology, construction trades and the scope of work performed by various tradesAdvise and assist clients in Sale or Purchase of propertyActively manage/monitor properties on MLS , creating CMA summary and Property reportsAcquisitions, Sales, Development, Joint Ventures, Leasing and FinancingHMHCO ,Evanston, ILSr. Computer Analyst - Midwest, ITApril 2005 – March 2019Assisted in inditinfying and managing various opertuniturys for efficiency and cost saving, by creating enterprise wide Operating System images .Assisted the sales team in archiving their goals through remote support of their SFDC-based lead management system, including but not limited to full sales cycle, and its integrations with various internal and external systems.Lead and assets in the efforts for systems’ integration, configuration, operating systems deployments, upgrades, and various functional/technical release cycles Participate in enterprise efforts for attunticated/authorized user sessions/functional views with due emphasis on various internal/external network architectures, and verification/validation security protocols Assets in enterprise level efforts for bulk installation/upgrades/deployments via SCCM and LANrev/AMVerizon Network Services, Chicago ILInformation Systems Specialist IIIJanuary 2004 - March 2005Implementation, support and maintenance of VPN client installations Provided technology support for Field EmployeesPerformed numerous software and hardware installations and server configurationsResolved daily issues (Hardware/Software/Networking/Blackberry) Created desktop & laptop images for Various DepartmentCreate and update AD accountMonitor tape backup functions (swap tape, log backups)WorldCom Conferencing, Chicago, IllinoisInformation Systems Specialist IIIJuly 2000 – October 2003 Provide Networking PC Hardware and Software support in mixed environment (Microsoft & Novell) to approximately1200 local and 1200 remote usersCreated Application Objects for deployment via Novell Application Launcher and CCM to automate installs and increase productivity for local and remote usersLead in establishing a standard image for enterprise migration from Windows 9x to Windows 2000 and XP; includes sysprep and group policiesPOC of video codec cards and PicTel units (troubleshooting, installing and upgrading of the systems).Knowledge in multiple image distribution methods, both hardware and software based, including Ghost, Novell Zenworks Imaging Service and CCM using On Command RemoteTroubleshooting installing and upgrading of Citrix FarmsRoutinely assisted in resolution of network connectivity problems with DHCP, WINS, TCP/IP, IPX/SPX, and DNS.Supported all proprietary and 3rd party application software, including standard productivity and development software (Microsoft Office Suite, Oracle Developer Suite, etc)Troubleshooting the Windows registry and in working with batch files and configuration/INI filesTroubleshoot Outlook issues including Exchange and POP connectivity; also Exchange Outlook web AccessQuality assurance testing on all Windows 2000 images prior to enterprise deploymentAssisted in hardware installation of Compaq Proliant cluster solutions to serve as platform for Microsoft Exchange 5.5Performed basic NetWare user administration (groups, users, application objects, NDS and file systemrights)Install and Configure Cisco Wireless Network Interface Cards on various workstations and laptops including(IBM, Compaq, HP, Dell, Toshiba, etc