Ronald R. Tier 1 tech #ZR21Computer Repair & Support Tech
Ronald R. Tier 1 tech #ZR21
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Email address: firstname.lastname@example.org
Cell phone #: (972) 483-4812
Tech skills: Accomplished IT professional with demonstrated success implementing IT initiatives that improve businessfunctionality and end-user experience. Experienced troubleshooter able to adapt and learn new technologiesand platforms. Experience in migrating systems and networks. Comprehensive IT skillset with desire tostrengthen in networking. Possess great communication, documentation and planning skills to drive teamworkin projects and initiatives.Technical ExpertiseNetworking skills & Hardware Experience Switch configuration○ VLANs ○ ACLs ○ Voice○ Meraki MS/Cisco Catalyst Branch level security appliances○ DHCP ○ IPSec Tunnels○ Content filtering ○ IPS/IDS ○ SNMP Monitoring (Solarwinds) ○ Meraki MX-MR/Cisco Routers-Switches○ Fortinet VPNSystems & Software Experience○ Windows Server 2008/12○ Imaging: CloneZilla, Acronis○ Asset mgmt: Meraki○ Active Directory○ DNS○ RDS○ GPOs○ VMware
Educational Background: Caretaker / Travel2019-presentTook an opportunity to travel abroad, spend time with family, and help with the care of an aging parent.Almost Family Inc.2008-2018Leading provider of home health nursing, rehab and personal care services.Network Engineer (2016-2018)Oversaw the network set up in new and relocated offices, including converting networks to caretendersdomain and working extensively with ISP’s, MSP, and other vendors. Was responsible for instantiatingnew users, imaging computers, maintaining connectivity within the LAN, desktop/laptop installation, andtraining employees on the newly-installed Shoretel VOIP phones.Technical Support representative/IT Generalist (2008-2016)Created program to obtain domain computer address from querying partial or full name or username,helping to expedite tech support's access for troubleshooting, which reduced hold times and calllengths while saving the company money on ticket resolution.Manage hardware, including imaging and shipping of computers and laptops.Troubleshoot network topology issues and software: All Microsoft Windows, any Microsoft Officeversions, network printing/configuring of Xerox, HP and Lexmark printers.Manage CLASS printers via UNIX and CUPS.Provided Tier 2 support for users resolving IT issues.Troubleshoot Airwatch accounts for tablet users, including email setup and app management.Manage Active Directory and Exchange server 2010 accounts including mobile devices.Manage jHAVEN user accounts including software install, configuration and troubleshooting.Manage Qliq accounts including server configuration such as hunt groups and user credentials. Advent Mortgage, Louisville, KY.2008Mortgage company.IT / Network ManagerManaged a Microsoft Windows 2000 Server with Exchange Server 2003.Used Veritas software to backup mailboxes and company data. Ghost to deploy images, VNC andLogmein as well as RDP for remote management. Manage email spam filtering through a Postini account and Symantec softwareHandle vendor accounts for telephony, internet, postini, printer supplies, and keycard access.In charge of security via the keycard system.Manage the Inter-Tel ip phone system, switches and Cisco 2600 router as well as the laser printers,tracking toner yield, change of maintenance kits and troubleshoot any issues.Republic Bank, Louisville, KY.2007Bank.Tier 2 Support representativeQA testing for merging tax software between Jackson Hewitt and Republic Bank.InsightBB, Louisville, KY.2007Internet Service Provider.Technical Support representativeProvide technical support to Insight customers across the Insight network.Lexmark International Inc. 2000-2005Leading provider of inkjet and laser printers.Technical Support representativeProvide technical, installation and marketing support to Lexmark customers across Latin America forLexmark’s laser and impact printers on any Windows systems connected directly or networked