Ryan J 1 tech #ZR21 (flexlible schedule) license pending (NA for his first job)
Computer Repair & Support Tech
Ryan J 1 tech #ZR21 (flexlible schedule) license pending (NA for his first job)
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Email address:
tech@geeksonrepair.com
Cell phone #:
(703) 901-4173
Tech skills:
Professional Summary Ryan Jones is a proven provider of quality technical support, detailed software customizations and fantastic customer care. Helping companies to achieve and drive exceptional customer service and top-notch technical support, with various Technology, VDI, and SaaS software development companies including: The State of Colorado, RingCentral, Point Across, Swift page, Bimini and Frank Solutions. With 15 years’ experience and focus on transformational change- building management teams; strategyrefinement; cloud-based platform creation, Virtual Desktop Infrastructure(VDI) encompassed with raising the level of customer experience, Ryan’s specialties include: Building and recruiting high performance technical and customer support teams, creating valuable customer relationships and long-term client alliances as well as aiding in the creation and development of evolutionary software applications for large, compelling businesses and markets. In the realm of Thin and Zero Client VDI Ryan’s goals are to provide user virtualization while maximizing end-user mobility and enabling the ability to access virtual desktops anytime, anywhere. Ryan has a strong track record of Tier I, Tier II and Tier Ill customer support, customer loyalty and the ability to create significant business value in all business capacity. Skills Excellent proficiency with new or rebuilt computers based on agency security and operational policies, including “Enterprise Configuration Management Tools” (SCCM), DVD based installations and ghost based imaging. Supports desktop, laptop and tablet users and solves problems with Microsoft, Adobe, Java, and other software, i.e. PowerPoint, VMWare, Wyse, Visual Studio, Visio, Access, Active directory and SCCM. Administers and configures printers. Actively learning Python. Working and academic proficiency in HTML5, (X)HTML, CSS, VDI, Database Administration, VDI hardware deployment and Photoshop. Academic knowledge of Java, JavaScript, SQL, Flash, Citrix, Dreamweaver, ASP.Net, Drupal, XML and PHP. Spectacular verbal and written communication, organizational and project management skills. Experienced with the System Development Life Cycle (SDLC) methodology, and project integration. Understanding of emerging web standards and browser implementations. High-level understanding of technology, including but not limited to; hardware, software installation, OS configuration, VDI Virtual Desktop Infrastructure, Big Data, and Cloud-networking. Also familiar with SCRUM and Agile Development method.
Educational Background:
Education Bachelors of Science Degree: Information Technology, 2013 University of Phoenix Online - Denver, Co.Minor in Web Development: 3.5 GPA Associate's Degree: Business, 2009 University of Phoenix Online - Denver, Co