Provide technical services for companies and individuals including remote workers, Project work includes migration of corporate systems, Office 365 upgrades, hardware and other smart devices in line with agreed outcome. Repair or correct issues on desktops, laptops, using Windows, Mac, Android and iOS smart devices. Data transfers, recovery and backup solutions as well as viral removal. Install other smart devices including wireless doorbells, cameras, thermostats and smart televisions. Responsible for procurement, installation and life-cycle of PC’s, servers, switches, routers, smartphones and other technology. Support Windows, Mac, Linux, Android and IOS. Manage Dell Servers using Linux, Lenovo desktops and laptops. Serve as technical liaison managing key users, partners and volunteers. Coordinate IT vendor, contract and outsourcing management. SolarWinds monitoring. Manage networks using active Directory for Windows on Dell PowerEdge Servers, RAID 5 configuration. Responsible for on-boarding and assignment of all users to systems. Support over 200 users in a client server and peer to peer setting in 12 locations throughout the United States. Purchase, deployment and inventory of all computer, network and printer equipment. Preserved the integrity of the onsite license and compliance of all software.
*Nashville State College, Nashville, Tennessee — Associates of Applied Science, Information Systems
* Nashville State College, Nashville, Tennessee — Associates of Applied Science, Film and Television Production
Coursera, Google Technical Support Fundamentals
Apple, Apple Certified Support Professional (ACSP)
CompTIA, Network + (N+)
CompTIA, A + IT Technician (A+)
Microsoft, Microsoft Certified Professional (MCP)
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