Sergio L (Tier 1) #ZR (will update license after first job)Computer Repair & Support Tech
Sergio L (Tier 1) #ZR (will update license after first job)
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Email address: email@example.com
Cell phone #: (530) 665-8173
Tech skills: Extensive experience troubleshooting and repairing PC desktops, notebooks, and Macintosh computers.●Familiar with different IT trouble ticket systems, including BMC Remedy and Service-Now Ticketing System (SNOW). As well as a proprietary apple system.●Proficient in administering and maintaining Windows XP/7/8/10 Desktop environments.●Experience working with Macintosh Apple computers including Tiger and Leopard●Experience deploying Microsoft Office 2007/2010/2016, as well as migrating users to Office 365.●Experience in TCP/IP, Ethernet, and networking hardware including routers and switches.●Strong understanding of 802.11 wireless standards.●Outstanding client support and problem resolution skills in various user applications.●Experience with troubleshooting peripherals such as printers and scanners.●Advanced knowledge of computer security, preventive maintenance and optimization.●Familiar with mobile devices such as iPhones/iPads and their compatibility to Windows.●Utilized Active Directory to migrate user accounts to a new Organizational Unit (OU) and reset their account passwords.●Automated the deployment of Windows 10 with updates to all new machines by using PXE boot and Windows Deployment Services (WDS)●Provided new user account creation in Active Directory and the Exchange Server. Setup desk phones, and installed business applications and internal software as needed as per employee’s role.●Performed touch maintenance of in-store networks, configured DMZ and internal subnets, and verified connectivi
Educational Background: SUMMARYOF QUALIFICATIONS●Proven talent for performing advanced IT functions involving development, implementation, and maintenance of IT hardware, software, and operating systems with impeccable accuracy and attention to detail.●Hands-on, versatile leader with demonstrated track record of problem solving, including IT incidents to determine the impact and implement corrective actions, and ensure effective delivery of all IT services.●8 years’ experience troubleshooting Windows PCs, including: Windows XP, Windows 7, and Windows 10. As well as, Mac OS.●8 years’ experience taking call and emails, creating work tickets for both general customers and government employees.●Security Clearance: SECRET●CompTIA A+ certification●CompTIA Security+ certification